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New Book Recommendation – The New Gold Standard
Heads up all of you who love to better understand customer service as well as those of you who love to read! Dr. Joseph Michelli (author of The Starbucks Experience) has released his newest book on The...
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Happy Bloggiversary! A Leadership Principles Blast from the Past
Happy Bloggiversary! A year. Wow. This blog has been around for a year now (and I’m sure some of you will go check the original post dates and say “it started in OCT 07″ but I backdated some of the...
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Train Them Now or Lose Them Later
A friend of mine was lamenting the current economic environment. He bemoaned budget cuts at his company and the lack of opportunities for professional development. He also said something truly...
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Some Families & Little Kids Need YOUR Help!
Let’s face it – you’re pretty fortunate. You’re reading this by accessing the Internet over your laptop while sitting in the comfort of your home drinking your Starbucks quad shot venti caramel...
View ArticleIf You Want Your Company to Grow, Fish for Whales
You can’t get big without thinking big right from the start. As an entrepreneur starting a business, it’s easy to see yourself as “the little guy.” If you do, you’ll forever stay the little guy. Too...
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